Our service desk will answer all your questions as they always know the right answer. Our service desk will help you if you have questions concerning the use of your security system, if you are facing a technical or operational problem, or if you wish to plan your annual maintenance.
Assistance around the clock, including at the weekend
Do you have any questions or problems? Our service desk employees are on standby around the clock. This is a great comfort! Furthermore, you do not have to talk to an answering machine, but are helped by an experienced technician who will take action right away!
Direct connection with the remote support centre
Can your technical or operational problem be solved remotely? Or do we doubt your alert? Then we will immediately call in our remote support centre – unique in Belgium. It will directly log into your system in order to solve the problem or to check the alert.
Testimonials from clients
"The focus was on an efficient, stable and user-friendly system, which we got. Now I can keep an eye on things anywhere in the world with my tablet computer or smartphone."
"Our challenge was to optimise our security system at tourist locations retaining the available cameras and the active access control system."
"Bernard Vandercruyssen: “Thanks to the watertight verification procedure we can now sleep soundly.""
"After several thefts the time was ripe to take action. By means of sophisticated detection systems and Pan Tilt cameras we now continuously control the access to our premises."
"Bernd Pronker: “A&E Security was the only company to present us with a technical and tactical master plan . CEO Peter D’hondt explained the details to us."
"Bart Vandenabeele, Veritas : In the winter of 2012-2013 our shops were hit in a spate of burglaries. A&E Security installed an intrusion detection system in some 100 shops. The burglaries stopped immediately."
"Sandra Dewandeleer, Avotex : our company faced an unusual problem. The company’s car park was occasionally the location of nightly meetings."
"Mike De Boes : "When somebody tries to get in, an alarm goes off and I get a call from the alarm receiving centre. I then check the camera images to see what is going on.”"
"In A&E Security, we have found a partner who actively shares its views and provides a total package: camera surveillance, fire and intrusion detection, and access control."
"A&E Security’s main asset? Their technicians know our company and our access control and camera surveillance systems like the backs of their hands. "
"Thijs: “The cameras deter potential thieves and provide clarity in case of problems. We now have everything that happens around our building on record.“"
Your business or organisation has much to lose from a burglary or fire. Your goods can be stolen or become unsaleable. You need to repair the damage to your premises. Your staff lives in fear. Maybe you even have to close your business for a while! So take the necessary precautions and make intruders think again:
Don’t take any risks when it comes to your security. Your most precious belongings and – what's worse – the lives of your loved ones are at stake. Alarm systems deter intruders, so that they will pass over your home. Or they are caught red-handed. As a result, they do not escape punishment and the damage you suffer is limited.